Booking protection is a refund protection service provided by XCover, integrated into Race Space. Switch it on in the Racer Services section of the event editor, and your participants are then offered the option of protecting their purchase for a small additional fee at checkout.
What you get from offering it
10% of the protection fee is returned to you as an additional income stream. There is no cost to you for switching it on.
What the cover includes
Participants who buy protection may be eligible for a full refund if they cannot attend because of:
Public transport or mechanical disruption
Personal or family member injury, including pre-existing conditions
Death of the purchaser or a family member
Jury service
Redundancy or relocation
Burglary or fire
Armed forces protection
Adverse weather which prevents them from using their entry
XCover's full terms and conditions are the definitive statement of what is covered.
What happens when a participant claims
Claims go to XCover directly, not to you and not to Race Space. Participants make the claim themselves at xcover.com. A participant who bought protection and cannot attend therefore does not need a refund from you.
Participants who bought protection before XCover took over from Booking Protect claim through Booking Protect instead. If someone tells you they cannot attend and mentions protection, it is worth asking when they entered.