If you bought XCover protection at checkout and cannot attend, you may be eligible for a full refund.
Circumstances covered
Public transport or mechanical disruption
Personal or family member injury, including pre-existing conditions
Death of the purchaser or a family member
Jury service
Redundancy or relocation
Burglary or fire
Armed forces protection
Adverse weather which prevents you using your entry
Making a claim
Claims go to XCover, not to Race Space or the event organiser. Claim at xcover.com/en/claim.
If you entered before XCover
Protection was previously provided by Booking Protect. If you bought it under that name, claim through Booking Protect at refund.bookingprotect.com instead. Check your original confirmation email if you are unsure which you have.
Whether to claim or ask for a refund
If your reason is on the list above, claim through the protection provider first. It is a separate process from the organiser's refund policy and does not depend on what they allow.