Refunds, transfers and credits
Information about refunds, transfers and credits
8 articles
- I can't attend the race, what are my options?The options available when you cannot make an event, and how to see which ones your organiser offers.
- Can I get a refund?Checking whether refunds are available on your event, how to action one yourself, and who decides the fees.
- Exchanging your entry for a creditSwapping an entry you cannot use for credit towards a future event, the three conditions, and why the option may not appear.
- How do I spend my transfer credit?Using credit towards a new entry, where the option appears in the basket, and where to see credit you have not used.
- How do I make an XCover claim?Claiming on refund protection bought at checkout, the circumstances covered, and where to claim.
- How do I transfer my entry to another event?Moving your entry to a different event or sub-event run by the same organiser.
- How do I pass my entry to someone else?Substituting another person onto your entry so they can take part instead of you.
- I've been charged twice. What should I do?What to do if you see more than one charge for the same entry, and why contacting us first is faster than disputing with your bank.