1. Log in to your Race Space account. If you are not logged in, select REGISTER/LOGIN from the main menu.
2. Select MY ENTRIES from the main menu.
3. Find the entry with the instalment plan and select Entry Actions next to it.
4. Select UPDATE CARD.
5. Enter the new card details and click SAVE.
If a payment has already failed
Update the card as above and nothing further is needed. Another payment attempt is made automatically seven days after the original one.
You do not need to contact the event organiser, and your entry is not cancelled because a single payment failed.
If you originally paid with Link (OneLink)
The Link saved payment method is no longer supported for instalments, so your next payment may fail if you set up your plan with it. When you update your card, enter or select a specific card and don't choose the saved Link option.
If a second payment attempt has failed
The system will automatically try again in 7 days. Payments are taken at 2:00 AM, so please make sure the funds are available in your account the day before.
If you prefer not to wait, you can also make the payment yourself at any time. Just log in to your account and go to: My Entries → Entry Actions → Take early payment. From there, you can choose "Make payment now" or "Make all payments now."
If payments fail 4 times, we email both the racer and the organiser and depending on the settings the organiser have selected we might automatically remove the racer from the race.
How do I update the card on my instalment plan?
Changing the card linked to an instalment plan, and what happens after a failed payment.