Managing Participants
Information on managing participants
10 articles
- Sending notifications to your participantsUsing the event notification tool, targeting sub-events, previewing, and choosing between publishing and emailing.
- Issuing transfers and deferralsExchanging a participant's entry for credits, what the transfer cost does, how to handle distance changes, and how long credits stay valid.
- Issuing a refund manuallyThe refund panel column by column, how the Race Space transaction fee is treated, which fees can't be refunded, and what happens when Your Funds is empty.
- Organising participants into wavesThe Manage Waves screen, moving and locking participants manually, running the wave algorithm, and sending the wave notification email.
- Finding and editing participant informationUsing All Entries to search across every event, the four sections of Manage Racers, and which fields are locked under GDPR.
- Exporting your full participant listDownloading every participant with their custom entry form answers as an Excel file, preparing race-day lists, and what participants can see.
- Cancelling your event, a sub-event or specific wavesWhat to do when you have to cancel all or part of your event, how refunds work in that case, and what to communicate to participants.
- Importing existing entries from another platformHow to move participants who entered elsewhere onto Race Space.
- Taking entries in person or on the dayHow to register people at a stand, expo or on race day.
- A participant can’t use their credit on my event. How do I fix it?The most common reasons a participant can’t see or use their transfer credit on your event, and what you can do to fix each one. A participant tells you they…