How it works
How Race Space Works
14 articles
- What is Speedy Checkout and should I switch it on?How buy-now-register-later checkout works, why registration completion rates stay high, and how to track unregistered tickets.
- Can companies and charities buy entries in bulk?How bulk and corporate entry purchases work through Speedy Checkout, and how unassigned places are held until names are known.
- How do I embed a Race Space entry form on my own website?Three ways to add the Race Space entry widget to your site: manual code, the WordPress plugin, and Wix custom code. Includes the SSL requirement.
- How do instalment plans work and how do I offer them?Switching on instalments, the limits Race Space enforces on plan length and timing, what happens when a card fails, and where to monitor plans.
- How and when do I get paid?Payout schedule, the seven day delay, what Your Funds means, and the 10% deposit held until after your event.
- What are abandoned cart reminders?Automatic emails that chase people who looked at your event but did not complete entry, and when the two reminders are sent.
- How do I let participants refund themselves?Setting automated refund rules so participants can action their own refunds, and where those rules are shown to them.
- How do transfers and deferrals work?Why transfers and deferrals are the same thing on Race Space, how the credits system works, and what parameters you can set.
- What happens when a participant raises a chargeback?What a chargeback is, what is deducted and when, who challenges it, and how long cases take to resolve.
- Which third party tools can I integrate with Race Space?The four available integrations, what each one does, and where to configure them in your organiser profile.
- How do I set up team entries?Enabling team entries on a sub event, setting team sizes, forcing minimum entries, and offering bulk entry discounts.
- What is an Adjustment on my payment history?What an adjustment means when it appears in Payment History, the usual reason for one, and who to ask if it is unexplained.
- What is booking protection and should I offer it?How refund protection works as an add-on at checkout, the 10% revenue share, and the circumstances the cover includes.
- How does social media sharing work?The built-in sharing integrations, what participants get, and why there is nothing for you to set up.